Terms and conditions

Introduction

Welcome to it shop.

These terms and conditions govern your use of our website and the purchase of products from us. By using our website and purchasing products from us, you agree to be bound by these terms and conditions. Please read them carefully.

Terms of sale define the procedures for ordering, paying, delivering, returning and complaining about goods offered on our website.

– The supplier (Seller) is Infomaas d.o.o. (Ul. Antuna Branka Šimića 17, Split, Croatia, OIB: 45892833078, phone: +385 98 674122, email: sales@infomaas.com)

– The buyer is person that uses Infomaas webshop, selects at least one product, puts it in the basket, pays with a credit card or by using bank transfer, and sends the order to the seller.

– Retail prices are shown with VAT. VAT will be visible when you fill your Cart, or during checkout.

– The value of goods is expressed in Euro (EUR).

Contact Information

If you need help, or have custom requirements, contact us: Contact Sales , Contact Support 

Working hours

Working hours for receiving complaints from Monday to Friday from 8:00 a.m. to 4:00 p.m.

Orders

Our website offers a range of computers and accessories for sale.

By placing an order, you are making an offer to purchase the selected product(s) at the specified price.

We reserve the right to accept or reject any order, and we will inform you of our decision via email or phone call.

Reservation of goods

By placing the product in the shopping cart, it is not considered reserved. The product is reserved for the customer only after the order has been successfully placed.

Payment methods

Unless otherwise stated, the prices shown are retail prices for goods with VAT included. The address for the delivery of the goods and the address for the delivery of the invoice do not have to be the same.

If the payment is transactional, we will provide you with a quote when we receive your enquiry, and you will then follow the quote’s instructions to make the payment.

If you pay by bank card, follow the instructions on the webshop. After a successful purchase, you will receive a payment confirmation to your email address.

To find out more information, visit the Payments methods page.

Shipping and Delivery

Delivery cost is defined by country where the goods are delivered and by the weight of the goods. Infomaas delivers goods only to European Union.

We rely on trusted partner for shipping, Mail Boxes Etc (MBE), that has over 2800 global Business Centres. MBE system offers value-added services which enable us to operate more efficiently, offering full logistics solutions.

Processing and sending shipments

If the order is received by 1 pm on a working day, the order is processed the same day. In case the order is received after 1 pm, the order is processed next working day.

To find out more information, visit the Shipping and Delivery page.

Refund and return policy

Information on the webshop’s policies regarding returns, exchanges, and refunds can be found on Refund and return policy page. Clear guidelines help our customers feel confident about their purchase.

All products purchased at the Infomaas have a two-year warranty. The warranty card is an integral part of the delivery of the ordered product to the customer. The customer is obliged, at his own risk and responsibility, to keep the warranty card and invoice for the entire warranty period. The invoice and warranty card are the only documents with which the customer can exercise his rights.

We accept complaints with the attached invoice and warranty card as the only proof of purchase. Without the attached invoice, we will not be able to issue a refund.

The possibility of returning goods

Our product refund policy is 14 days. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Software

We need a receipt or proof of purchase to complete the return.

There is a certain situation where only a partial refund is granted, for items that is not in its original condition, damaged or has a missing parts, not damaged by Infomaas personnel.

Warranty

Some manufacturers provide extended warranties on their products, but Infomaas d.o.o. has no control over the extended warranty.

To find out more information, visit the Warranty conditions page.

For technical support, please contact our customer support team through the channels specified on our website.

Privacy

Explanation of how we collect customer data, their usage and protection is essential for transparency and building trust. We recommend that you read the accompanying Privacy policy and Cookie policy to learn more about how your data is processed. Declarations of compliance with relevant laws, such as GDPR (General Data Protection Regulation) for European customers is explained in Privacy policy.

Privacy policy

Our Privacy Policy explains Infomaas principles when it comes to the collection, processing, and storage of your personal data information. This policy defines the basic principles and rules of personal protection data by the business and security requirements of Infomaas, as well as legal regulations, best practices, and internationally accepted standards. Furthermore, to ensure fair and transparent processing Infomaas provides clear information about the processing and protection of personal data, which collects and processes and enables simple monitoring and management of personal data and consents.

Explore our Privacy policy

Cookie policy

Our website, https://www.infomaas.com, uses cookies and other related technologies. Using cookies is a common practice, and this site uses tiny files downloaded to your computer to improve your experience. By opening our cookie policy page, we will describe what information we gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, if you disable cookies, this may break some site functionality.

Explore our Cookie policy

Termination

Form for unilateral termination of the contract can be found on link bellow.

Within 14 days from the date of conclusion of the contract or after receiving it, the consumer may terminate this contract unilaterally and without explanation.

You can download the form for unilateral contract termination at the link:

Legal

The company Infomaas d.o.o. undertakes to deliver goods with complete documentation and associated packaging, i.e. complete as delivered by the distributor.

Infomaas d.o.o. will respect all customer rights based on the legal regulations of the EU.

The guarantee is valid only upon presentation of the invoice for the goods sold.

In particular, according to European Union regulations, disputes related to online shopping can be resolved throughout the EU ODR platform for online resolution of consumer disputes. The dispute resolution platform can be accessed by the customer via the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show

The seller and the buyer will try to resolve all disputes, and in case of failure, the court at the place of the Seller’s seat is competent.

Liability and Disclaimers

Infomaas employees make maximum efforts to keep the information on the web store pages up-to-date and correct, but the seller cannot guarantee 100% accuracy of all displayed information about products and services. In exceptional cases, deviations between the actual data and the data available on the web pages are possible.

Objections and praises

We respond to every complaint within a maximum of 15 days from the receipt of the complaint. Our goal is to respond to complaints as soon as possible. You can send a complaint by e-mail to the address info@infomaas.com or in writing to the address: Ul. Antuna Branka Šimića 17, 21000 Split, Croatia.